In February 1999, the North Carolina State Board of Community Colleges adopted 12 performance measures for accountability. This action was taken in response to a mandate from the North Carolina General Assembly to review past performance measures and define standards of performance to ensure programs and services offered by community colleges in North Carolina were of sufficient quality. The following table is a Summary Report of the achievement of those performance measures for the System's 58 colleges for the 1999-2000 College Year.
 

SUMMARY REPORT OF NORTH CAROLINA COMMUNITY COLLEGE SYSTEM PERFORMANCE MEASURES, 1999-2000
PERFORMANCE MEASURE	STANDARD	SYSTEM AVERAGE	CLEVELAND COMMUNITY COLLEGE	# COLLEGES MEETING STANDARD	# COLLEGES MADE SIGNIFICANT IMPROVEMENT
Progress of Basic Skills Students	75%	79%	85%	45	3
Passing Rates on Licensure and Certification Examinations for  First-Time Test Takers	Aggregate=80% Each Exam=70% or Greater	83%	80%	40 13 11	13 (Includes CCC)
Goal Completion for Completers and Non-Completers	90%	Completers 99% Non-Completers 64%	99% 90%	25
Employment rate of Graduates	90% (adjusted)	99.8%	100%	58
Performance of College Transfer Students	84%>2.0	76%	63%	8	12
Passing Rates of Students in Developmental Courses	70% with a grade of "C" or better	78%	89%	45	**
Success Rate of Developmental Students in Subsequent College Level Courses	No Statistically Significant  Difference Between Developmental and Non-Developmental Students		No Statistically Significant Difference	36	**
Student satisfaction of  Completers and Non-Completers	85%	95%	98%	58
Curriculum Student Retention and Graduation	60%	62%	58%	47	**
Employer Satisfaction with  Graduates	85%	89%	91%	58
Business/Industry Satisfaction with Services Provided	85%	99%	98%	58
Program Enrollment	Three-Year Average Annual Enrollment less than 10	1.3	1	23
** New measures.

Of the performance measures:

• Cleveland Community College exceeded the state standard of seven performance measures and made significant improvement in an eighth measure.
• The College exceeded the System average of six performance measures.
• The College made significant improvement for the aggregate Passing Rate of Licensure/Certification Examinations for First-Time Test Takers.
• There was no statistically significant difference between the College's developmental and non-developmental students in their success rate in subsequent college level courses.